General and Operations Managers


Projected Growth: Faster than average

Projected Job Openings

Considerable Preparation Needed

TL;DR… What do General and Operations Managers do?

Job Description

Your job is to Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Common job titles of General and Operations Managers include:
Business Manager, Facility Manager, General Manager (GM), Operations Director, Operations Manager, Plant Superintendent, Store Manager.

Experience and Education

A considerable amount of work-related skill, knowledge, or experience is needed for this occupation. For example, most General and Operations Managers must complete four years of college and work for several years in industries such as Professional, Scientific, and Technical Services, Retail Trade to be considered qualified.

  • 29.29% said they needed a Bachelor's Degree.

  • 19.18% said they needed a Some College Courses.

A Day in the Life of General and Operations Managers

Wondering what General and Operations Managers REALLY do throughout a day at work? Perhaps you should know what you’ll be doing all day before pursuing a career. So here are some tasks that General and Operations Managers can be found doing during the work day. Hover over each task for information about relevance and importance. Scroll further to find a list of other careers that have similar tasks.

Everyday Tasks

    Prepare staff work schedules and assign specific duties.

    Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

    Direct administrative activities directly related to making products or providing services.

    Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

    Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

    Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

    Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

    Set prices or credit terms for goods or services based on forecasts of customer demand.

Most Days Tasks

    Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

    Plan or direct activities such as sales promotions that require coordination with other department managers.

    Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

    Plan store layouts or design displays.

    Direct non-merchandising departments of businesses, such as advertising or purchasing.

    Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Some Days Tasks

    Perform personnel functions such as selection, training, or evaluation.

    Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

    Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

What Tools and Technologies do General and Operations Managers use?

The future of work is gonna be… techy🤖. No matter the career path, you’ll have to understand what the experts use to get the job done. Employers want to see practical experience with these tools and technologies. Use these lists to figure out what tools you need to learn and see trends about up and coming tech. Scroll further to find a list of other careers that use similar tools.


Vacuum test chambers

Surveillance cameras



Point of sale POS systems

Photocopying equipment

Personal digital assistants PDA

All Tools

Personal computers

Magnetic card readers

Laptop computers

Humidity test chambers


Digital cameras

Desktop computers

Credit card processing machines

Computer scanners

Cell phones

10-key calculators


ADP Workforce Now

Apache Hadoop

Apple macOS

Atlassian JIRA



Deacom ERP

All Technologies


Geographic information system GIS software

Google Analytics

Google Docs

IBM Cognos Impromptu

IBM SPSS Statistics

Intuit QuickBooks


Marketo Marketing Automation

Microsoft Dynamics GP

Microsoft Exchange Server


NetSuite ERP

Oracle Business Intelligence Enterprise Edition

Oracle Fusion Applications

Oracle Hyperion

Oracle PeopleSoft Financials

Oracle Primavera Enterprise Project Portfolio Management

Oracle Solaris

Oracle Taleo


Qlik Tech QlikView

Salesforce software

SAP Business Objects

SAP Crystal Reports

Shell script

Splunk Enterprise

Supervisory control and data acquisition SCADA software



Teradata Database




AMG Teleran SalesInSync

Apple Final Cut Pro

Avidian Technologies Prophet

Blackbaud The Raiser’s Edge


CA Erwin Data Modeler

Calendar and scheduling software

CNC Mastercam

Computer aided manufacturing CAM software

Customer information control system CICS

Datawatch Monarch

Delphi Technology

Dynamic Energy Systems MedAct

FileMaker Pro

HEAT Software GoldMine

Human resource management software HRMS

Human resources software

IBM InfoSphere DataStage

IBM Power Systems software

InnQuest Software roomMaster

Inventory management software

Job control language JCL

Kronos Workforce Payroll

Kronos Workforce Timekeeper


LSA Visual Easy Lean

Maximizer Software Maximizer Enterprise


Microsoft Front Page

Mozilla Thunderbird

NetSuite NetCRM

Oracle Eloqua

Payroll software

Personnel scheduling software

Point of sale POS software

Realization Streamliner

Sage ACT!

Sage MAS 500 Salesforce CRM

Savant MobileRanger


Siemens NX for Manufacturing

Software on Sailboats Desktop Sales Manager

Sugar CRM

Vanguard Software Vanguard Sales Manager

Veritas NetBackup

vtiger CRM

What Skills Do General and Operations Managers Need to Have?

Let’s be real… take a look in the mirror! Do you have the what it takes to join the other General and Operations Managers? The Skills? The Ability to succeed? If so, and you enjoy using these skills, then this job is for you. If not, GOOD NEWS, you can always pick up a new skill if you’re willing to put in the effort 💪


Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


Talking to others to convey information effectively.


Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.


Adjusting actions in relation to others' actions.


Persuading others to change their minds or behavior.


Bringing others together and trying to reconcile differences.


Teaching others how to do something.

Service Orientation

Actively looking for ways to help people.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management

Managing one's own time and the time of others.

Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.


Cognitive Abilities › Verbal Abilities › Oral Comprehension

Listen to and understand information and ideas presented through spoken words and sentences.

Cognitive Abilities › Verbal Abilities › Written Comprehension

Read and understand information and ideas presented in writing.

Cognitive Abilities › Verbal Abilities › Oral Expression

Communicate information and ideas in speaking so others will understand.

Cognitive Abilities › Verbal Abilities › Written Expression

Communicate information and ideas in writing so others will understand.

Everything General and Operations Managers Should Know…

General and Operations Managers typically have vast knowledge of the subjects below. Think about this a lot… if you’re not a fan of the subjects, chances are this career isn’t for you. But, there’s plenty of time to learn and continue to learn throughout your career 🎓


Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Production and Processing

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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